Velvet Worm Alt Art

DISPATCH TIMES

We aim to dispatch all orders between 1-2 working days from the date of the order being placed. You’ll receive an email notification at the time of dispatch (after the carrier has your parcel). If there’s a problem or expected delay, we’ll be in touch!

In the case of pre-orders, we aim to dispatch all orders between 1-2 working days from the date of release. Again, any problems and we’ll be in touch.

DELIVERY TIMES & PRICES

Delivery costs and times are displayed at checkout.

REFUNDS & RETURNS

If you have received a product that is faulty or damaged, please contact us to arrange a return. We would be happy to provide a cost-free exchange or a full refund.

RETURNS

Our policy lasts 14 days. If 14 days have gone by since delivery, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

REFUNDS

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 working days.

EXCHANGES

We only replace items if they are defective or damaged. We may require evidence (pictures) of this before a return is arranged. If your return is approved, the replacement item (or replacement part) will be sent out as soon as we have it in stock from the manufacturers.

SHIPPING

To return your product, you should post your product to: Realm Runner Studios, Enefco House, 19 The Quay, Poole, United Kingdom, BH15 1HJ, United Kingdom.

Unless the item is faulty or damaged, you will be responsible for paying for shipping costs to return your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item of value, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

SHIPPING OUTSIDE OF THE UK

Orders to addresses outside of the UK may be subject to additional customs and import charges. By ordering from us, you accept responsibility to pay these fees.